Refund & Cancellation Policy

1. 7-day refund on your first payment

If Hercules doesn't work for you, you can request a full refund of your first payment within 7 days of that payment. This applies once per customer and to the first subscription payment only.

2. Renewals

Monthly renewal payments are not refundable, and we do not give partial refunds for unused days. If you don't want to be charged again, cancel before your next renewal date.

3. How to cancel

Go to your dashboard and click Manage billing, then cancel your subscription. Your plan stays active until the end of the period you already paid for and will not renew. You can resubscribe at any time.

4. Plan changes

If you upgrade or downgrade between plans, Stripe automatically prorates the difference on your next invoice.

5. How to request a refund

Open a ticket in the Billing category from your dashboard, or email contact@hercules.ac from your account's email address. Approved refunds are returned to the original payment method; depending on your bank, it can take 5–10 business days to appear.

6. Exceptions

Refunds may be refused when the account was suspended for breaching our Terms of Service (for example sharing or reselling license keys), or in cases of fraud. If you were charged by mistake or charged twice, contact us and we will fix it.

Enterprise agreements follow the terms of their own contract.

7. Chargebacks

Please contact us before opening a dispute with your bank. We answer quickly and can usually solve the issue directly. Licenses linked to an open chargeback may be suspended while it is reviewed.