Support
Getting support
How to reach us and what to include.
Support works through tickets in your dashboard. You need a verified account. We'll reply there and notify you by email.
| Category | Use it for |
|---|---|
| Technical support | Installation problems, errors, false detections |
| Billing | Payments, invoices, refunds |
| Enterprise plan | Networks above 750 players or custom needs |
| Other | Anything else |
Include this in technical tickets#
- Your server software and version (for example Paper 1.21.4).
- The full error from the console, if there is one.
- For false detections: the player name, the time it happened and what they were doing.
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Cheats that get through Hercules go in a bypass report, not in a ticket.
Still stuck? Open a support ticket